ORDERING METHODS

POLICIES & PROCEDURES

RETURNS/WARRANTY: If you are not satisfied with an item, return it within 30 days of receipt for either a) a complete refund, b) exchange for a like item, or c) store credit toward purchase of another item – the choice is yours. Labor costs and other charges incurred on returned parts are not refundable. Before returning parts, call us to obtain a ‘Return Material Authorization (RMA) number. This number must be clearly marked on the outside of the package near your return address. Packages will not be accepted without this number. All returned parts must be in ‘LIKE NEW’ condition and in the original packaging and accompanied by a copy of your ORIGINAL INVOICE. Returns are not allowed on special orders, electrical items of any kind, audio products, literature and apparel items. All returns must be returned PRE-PAID. Used, modified, painted or altered parts cannot be returned.

All parts are warranted to be free of defects in material or workmanship for 90 days. We will at our option, replace or exchange defective merchandise during the warranty period.

DAMAGES: Should you receive damaged merchandise, call UPS immediately. They will start the claim procedure. Do not ship the parts back to Mustang Parts House. Keep all boxes and packing material, as they may want to inspect it. We will assist in every way possible to see that your claim is taken care of.

SHIPPING CHARGES: Individual orders of $300 or more are shipped via UPS ground at no charge within the continental United States with the following exceptions: oversize packages, some sheet metal parts and certain items requiring special handling. For orders less than $300.00, add 10% for shipping ($9.75 minimum). Shipping charges of the oversize items will be determined by size (i.e.: oversize 1, $25.00 oversize 2, $35.00 and oversize 3, $45.00).

Certain sheet metal parts must be shipped by truck freight due to size and weight limitations of UPS. Shipping charges are not known at order time and will not be included in these invoices. The customer must call (1-800-956-8782) with credit card information for billing of those charges (again, they are not shown on your invoice). We will at our discretion, ship via US Postal Service as conditions warranted.

EXPEDITED ORDERS: For mail orders or orders placed on-line, shipping is by UPS. We do offer next day, 2 day and 3-day UPS service. The customer must call (1-800-956-8782) with credit card information for billing of expedited charges.

Orders to Alaske and Hawaii can only be process by calling of faxing orders. Shipping charges will be actual cost whether ground or expidited. These orders will be processed as expedited orders as stated above.

TAXES: Currently, sales tax of 8.75 % is added for orders shipped within California.

INTERNATIONAL: Shipping will be made by UPS and in most cases next day or second day air only. The customer pays all shipping charges, duties and clearance costs. These orders will be processed as expedited orders shown above.

BACK ORDERS: We will make every attempt to ship all orders in a timely manner and complete. If a part is temporarily out of stock we will at our discretion, ship what is available and back-order the remainder. Your complete order will be billed at the time the orders are shipped. We will ship back ordered items as soon as possible unless notified by the customer to cancel back orders. All back orders are cancelled after 30 days. Refunds due for backorders not shipped will be refunded after 30 days. Bear in mind that many parts are manufactured offshore and long delivery cycles may be encountered for selected parts.

PRICING: Prices in effect reflect those at a given point in time and are subject to change without prior notice. Due to constant changes in today’s market, we reserve the right to change prices and product availability without notice at any time. In the event of price conflicts between those on our web site and in our catalog, the web site prices will prevail.

PRIVACY NOTICE: This privacy notice discloses the privacy practices for Mustang Parts House. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (925) 803-0459 or via email.